Account Manager

Responsibilities: Client Relationship Management: • Develop and maintain strong, long-lasting client relationships. • Collaborate with Delivery Teams to track and nudge timely and successful delivery of solutions according to mutual needs and objectives. • Communicate effectively with clients to identify needs and evaluate alternative business solutions. Account Development: • Develop a trusted advisor relationship with key client stakeholders and executive sponsors. • Identify and growth opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment. Client Satisfaction and Retention: • Monitor and measure client satisfaction and work to improve the client experience continuously. • Address and resolve client concerns effectively and efficiently. • Conduct regular review meetings with clients to discuss account status and opportunities for additional solutions. Cross-Functional Collaboration: • Work closely with internal teams, including Project Management, Development, and Support, to ensure the seamless execution of projects. • Communicate client needs and expectations to the relevant departments to ensure a consistent client experience. • Provide feedback and insights gained from client interactions to internal teams. Contract Management and Renewal: • Ensure that contractual obligations are understood and managed effectively. • Facilitate contract renewals and negotiations. • Monitor account performance and generate regular reports on account status. Qualifications: • Bachelor’s degree in business, Marketing, or a related field. • Strong experience in Account Management, preferably in the Data Analytics, Management in BFSI sector. • Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail. • Excellent listening, negotiation, and presentation skills. • Strong verbal and written communication skills. Nice to Have: • Experience with CRM software (e.g., Salesforce, Zoho CRM). • Familiarity with the BFSI sector and its regulatory and compliance requirements. • Knowledge of Data Analytics and Management concepts and tools. What do you get: • Opportunity to contribute to an entrepreneurial culture and exposure to the startup hustler culture. • Competitive Salary Packages. • Group Medical Policies. • Equal Employment Opportunity. • Maternity Leave. • Opportunities for upskilling and exposure to the latest technologies. • 100% Sponsorship for certification