Responsibilities:
Client Relationship Management:
- Develop and maintain strong, long-lasting client relationships.
- Collaborate with Delivery Teams to track and nudge timely and successful delivery of solutions according to
mutual needs and objectives.
- Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Account Development:
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors.
- Identify and growth opportunities within assigned accounts and collaborate with sales teams to ensure growth
attainment.
Client Satisfaction and Retention:
- Monitor and measure client satisfaction and work to improve the client experience continuously.
- Address and resolve client concerns effectively and efficiently.
- Conduct regular review meetings with clients to discuss account status and opportunities for additional
solutions.
Cross-Functional Collaboration:
- Work closely with internal teams, including Project Management, Development, and Support, to ensure the
seamless execution of projects.
- Communicate client needs and expectations to the relevant departments to ensure a consistent client
experience.
- Provide feedback and insights gained from client interactions to internal teams.
Contract Management and Renewal:
- Ensure that contractual obligations are understood and managed effectively.
- Facilitate contract renewals and negotiations.
- Monitor account performance and generate regular reports on account status.
Qualifications:
- Bachelor’s degree in business, Marketing, or a related field.
- Strong experience in Account Management, preferably in the Data Analytics, Management in BFSI sector.
- Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
Nice to Have:
- Experience with CRM software (e.g., Salesforce, Zoho CRM).
- Familiarity with the BFSI sector and its regulatory and compliance requirements.
- Knowledge of Data Analytics and Management concepts and tools.
What do you get:
- Opportunity to contribute to an entrepreneurial culture and exposure to the startup hustler culture.
- Competitive Salary Packages.
- Group Medical Policies.
- Equal Employment Opportunity.
- Maternity Leave.
- Opportunities for upskilling and exposure to the latest technologies.
- 100% Sponsorship for certification
