Associate Technology Manager

Key Responsibilities: ● Extensive experience in Linux (RHEL, Ubuntu, etc) environments. Strong understanding of Data Center, OS, and Storage concepts. Ensure system uptime of 99.9%. ● Understand high availability concepts, including clustering, load balancing, uptime/downtime, failover (active-passive/active-active) and disaster recovery planning ● Strong understanding of database concepts like Clustering, Replication, and NoSQL concepts. Ability to use database tools (e.g. MongoDB). ● Internet Technologies: Good knowledge in DNS, Web and Application Servers (e.g., Tomcat, WebLogic), Virtualization, Cloud Computing, VPC, VNet and basic web technologies (HTML, JavaScript). ● Basic understanding of the mobile technologies and concepts like PlayStore/AppStore, GCM/FCM, APNs, etc. ● Strong knowledge of IT security and software, Antivirus, Firewall, Networking, and Server support. ● Proficiency in MS-Office, Project Management software (JIRA, Confluence, etc.) and Support software (Zendesk, Zohodesk, etc). ● Install, configure, and integrate Product on customer’s servers. Follow and execute instructions from user guides or emails to operate, monitor, and resolve system issues. ● Lead the product integration (Mobile SDKs, Backend APIs, etc) effort by understanding the customer’s product and participating in design/integration discussions. ● Take calls, sessions and remotes of customer issues and provide prompt and accurate resolution/feedback to customers. Ensure proper recording and closure of all issues. ● Must be able to document activities, procedures, reports etc. ● Should be ready to work for extended shifts and travelling to client sites, if needed. ● Lead and mentor a team of technology professionals, providing guidance, training and support. ● Possess an analytical mindset, capable of working under pressure and resolving complex technical issues. ● Excellent customer management and communication skills. ● Understand business scenarios and recommend changes to products to fulfill customer needs. ● Implement and manage SRE practices including defining SLAs, SLIs, and SLOs. Ensure robust observability across application and infrastructure layers. Gain hands-on experience in maintaining high availability and performance. ● Adopt Chaos Engineering to proactively identify and address potential problems in production systems, ensuring resilience and reliability.