AVP - Product Implementation Management

Key Responsibilities:

1. Project Planning & Preparation

• Define goals and objectives based on business needs
• Establish a project timeline, budget, and scope

2. Project Management and Budget Management

• Plan and coordinate software implementation timelines and milestones
• Manage resources and teams to ensure timely delivery
• Communicate with stakeholders to set expectations
• Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives)
• Ensure teams follow Agile best practices and maintain a steady delivery pace
• Remove impediments to keep teams productive
• Act as the primary point of contact for clients and stakeholders
• Set expectations and ensure alignment between business and technical teams
• Provide regular status updates and reports
• Manage project budgets and resources efficiently
• Ensure projects are delivered within cost constraints
• Optimize team utilization and reduce waste

3. Client Engagement & Requirement Gathering / Process Mapping

• Work closely with clients to understand their requirements
• Provide training, documentation, and ongoing support
• Address customer concerns and troubleshoot issues
• Analyze existing workflows and identify gaps
• Find solutions to avoid customizations
• Define integration solutions

4. Software Configuration & Integration

• Customize software settings to align with client workflows
• Ensure compatibility with existing systems
• Work with developers to resolve technical challenges

5. Testing & Quality Assurance

• Conduct user acceptance testing (UAT)
• Identify and fix issues before full deployment

6. Data Migration

• Extract, clean, and validate existing data from legacy systems
• Conduct test migrations to ensure data accuracy
• Testing & Quality Assurance
• Ensure the software meets quality standards before release
• Implement best practices for testing, security, and compliance
• Conduct post-mortem reviews to improve future deliveries
• Perform system testing, unit testing, and user acceptance testing (UAT)
• Identify and resolve bugs, compatibility issues, and workflow gaps
• Validate security, performance, and compliance requirements

7. Training & Change Management

• Develop training materials and conduct workshops for employees
• Address user concerns and resistance to change
• Implement a helpdesk or support system for ongoing queries

8. Deployment & Go-Live

• Decide on phased rollout vs. big bang implementation
• Monitor system performance and resolve post-go-live issues
• Ensure a smooth transition with backup plans and contingency measures

9. Post-Implementation Support & Optimization

• Gather user feedback and optimize workflows
• Provide hyper care, monitor system performance and apply updates

10. Team Coordination & People Management

• Manage cross-functional teams (developers, testers, DevOps, designers, etc.)
• Foster a collaborative and high-performance work environment
• Support team members by providing guidance, coaching, and motivation

11. Commercial Milestones and Invoicing

• Ensure commercial milestones are met, billed and paid on time
• Ensure that contract terms are clarified and managed with the client and teams to ensure project cashflows on time
• Tie invoices to clear deliverables or project phases
• Ensure deliverables are approved before issuing invoices.
• Maintain documentation for any change requests that impact billing.
• Work with the internal Finance team to ensure timely billing Key Experience we are looking for:
• Project Management (Agile, Scrum, Waterfall, Kanban)
• Strong Communication & Leadership
• Technical Knowledge (Product Implementation, Integration, Data Uploading, Business Requirement Gathering, Cloud Deployment)
• Risk & Issue Management
• Change Management & Training
• Stakeholder Engagement & Negotiation
• Budgeting & Resource Allocation
• Minimum 15 years experience in software product delivery is essential