Business Process Management

Experience Required: 10+ years of experience in process transformation, benchmarking, and operational excellence within GBS, shared services, or consulting firms (EY, Accenture, Deloitte, Genpact, etc.). Led process benchmarking and improvement projects across Finance, HR, Procurement, IT, and Legal functions in global enterprises. Expertise in process standardization and optimization, including Lean Six Sigma, BPM methodologies, and governance frameworks. Designed and implemented process maturity models, aligning with industry best practices and driving efficiency improvements. Developed KPI frameworks, SLAs, and performance metrics, ensuring continuous monitoring and service quality improvements. Worked with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations (experience with tools like Celonis, UiPath, BlackLine, or similar is a plus). Led cross-functional teams in conducting gap analyses, fit-gap assessments, and implementation roadmaps for process improvements. Collaborated with senior leadership and stakeholders to align process transformation efforts with business objectives and scalability goals. Developed governance models for continuous improvement, ensuring compliance, risk mitigation, and adaptability to changing business needs. Key Skills Required: Process Benchmarking & Maturity Assessment: Experience in evaluating process effectiveness, standardizing operations, and defining industry benchmarks. Operational Excellence & Process Reengineering: Ability to redesign end-to-end processes for functions, driving efficiency and cost reduction. Data-Driven Decision Making: Strong analytical skills with the ability to leverage BI tools, process mining, and data analytics for transformation projects. Stakeholder & Change Management: Ability to engage senior leadership and manage change across multi-functional teams in a global environment. Technology & Automation Awareness: Experience in digital transformation, automation tools (RPA, AI, Process Mining), and ERP systems (SAP, Oracle, Workday, etc.) is a plus.