Senior Site Reliability Engineer

Job Responsibilities

· Provisioning and ongoing management of physical & virtual Linux machines using tools like Puppet, Ansible, and Terraform, to name a few

· Engage closely with sister teams to assume ownership of various system lifecycle tasks

· Automate away toil and/or create empowerment processes for transitioning high urgency work to the NOC’s rapid response team

· Build automated monitoring & observability using tools such as Prometheus/AlertManager, iCinga, Grafana, etc.

· Participate in all Agile/scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, etc.

· Participate in the team’s on-call rotation (expected to begin late 2024, early 2025)

· Work closely with internal teams to integrate new monitoring & alerts into the NOC using Perl scripting to author custom parsing & mapping rules

· Develop metrics and observability dashboards which can be used to measure and track various success measures for the team & the business

Typical Qualifications

· 5+ years of professional experience delivering SaaS solutions, preferably in a hybrid cloud environment

· Bachelor’s or Master’s degree in a Computer Science / Engineering program

· Proven experience using query languages to deliver observability solutions

· Proficiency working with one or more configuration management tools (Puppet, Chef, Ansible, etc.)

· Admin-level expertise with a Unix-based operating system

· Proven ops background using cloud-native best practices

· Proven proficiency with one or more scripting languages (Python, Ruby, Perl, Java, etc.)

· Proficiency working with Git & Atlassian suite or similar

· Proficiency working with containerized environments is a plus

· Experience creating technical documentation & standard operating procedures (SOPs)